direct tv customer service
DirectTV calls their customer service as customer care. Call RCA/Thompson customer service at 1-800-722-959 I called them. “Does the phone line connected to your Direct TV unit work?” . Poor customer service, if you can get service. I filed a BBB complaint against Direct Tv- all they did was tell me that Direct Tv said I was accountable for the charges and dismissed my case. They did not ask for proof from Direct TV or anything- so the BBB is a worthless endeavor. I’ve logged over five hours on the phone with customer service and after many promises from supervisors to correct my billing, lowered my amount owed to the mid $400’s. I’ve since cancelled my phone service provider of 20 years for their lack of help with Direct TV as they were involved in a package and somewhat responsible for the spot that I am in. Direct TV has by far the worst customer service I have ever encountered. Don’t do itif you are even thinking of signing up for Direct TV. They have the worst service if you can call your satellite signal never working service. I called direct tv customer service that morning and was told the installer was “EN ROUTE” at 9:35 am to my house. The supervisor at direct tv said since the installer was late he would have him call me so I could step out for lunch. Apperantly, Direct TV customer service dept is under the impression, that the dish could be pluged into anyone’s ass and will transmit anywhere for the low price of $39 I will never again refer any of my friends to those idiots. Well listen to this, We have had Direct TV since Febuary of 200 The only positive thing is the fact that we are not alone in our assessment of Direct. Direct TV Sucks outloud, their customer service reps are a joke and they lie, lie, lie and offer incentives which they do not follow through with. I wanted Direct TV and I was excited to be a customer.
Direct TV customer’s service sucks and every time you call it takes about 20-30 minutes to talk to a live person.
To say the least, I’m disappointed with Direct TV’s customer service. I’m glad to see I’m not the only one who is disappointed in direct Tv’s service. It is not a hard solder- I lost the signal and like a fool I called Direct TV. I called Direct TV was on the line with a tech in less than 5 minutes my receiver was fixed and set to the card all with-in another 5 minutes. During that time I spoke with Direct Tv almost daily, pleading with them to send someone here who could set me up with working service . For nearly a year we have been having problems with our Direct TV box. If I signed up for their service plan for $95 per month there would only be a charge of $10 Called for service that was suppose to have been done today! We were scammed by Direct TV. We had already paid Direct TV over $500 for this same service. My Direct TV service is out now because the idiot installer put the dish in the middle of my back yard in the wintertime without considering tree foiliage in the spring/summer. Direct TV continues to attempt to sell upgraded service packages, not deal at all with the complaint issues and have people contact us with no authority or knowledge of our complaints. They always end the conversation with big thanks for choosing Direct TV. All they say is that the equipment is leased and that I have a one year service contact with Direct TV just because I used the service. Direct TV. Then direct tv will increase rates to pay for any pay out. If you are currently in a Direct Tv contract and you need service tell them you are going to cancel and get connected to the cancellation department. I was going to leave another story about the horrible service and policies that Direct TV offers but it’s clear it doesn’t really matter so I’m not going to waste my time typing it in. I had Direct TV for 6 years - my service stopped working properly. We, too, hate Direct TV. A little over a year ago we purchased a home and called to schedule DIRECT TV to move our service from our existing home. We had no means to use the services of Direct TV, and to this day, do not. I cancelled direct TV service within 7 days .I was charged for that anyway, PLUS since I had three receivers, I was charged $20 per receiver so they could have them shipped back by fedex.
I’ve taken days off work to wait, the assholes never show. Direct Tv needs to get rid of them before they lose all of their customers. Just last night, without my notice, they forwarded my “delinquent” account to the Direct TV Collections Department. In my honest opinion I think Direct TV doesn’t take hispanics seriously. DIRECT TV suck like nobody’s business. I have never been a customer of DIRECT TV but they still screwed me over. I didn’t realize that so many customers have been having problems with Direct TV. I would love to somehow start a class action against Direct TV. Direct TV is one of the worst companies that couldn’t care less about the customer.
Direct Tv is the only service that you can have in that area. Worst yet Direct TV is doing everything in their power to try and charge me and early termination and other fees. I recently moved and Direct TV was not able to find a line of sight on my new house. I wanted to keep direct tv, but unfortunately they could not provide me service. BOTTOM LINE: Direct TV sold a service that they could not deliver. After around two months of poor service I asked Direct TV to come to my house and pick up the equipment because I had had enough. Details: I requested Direct TV service through quest on July 9 2007; I was never told that it would be a contract. If you find any recourse for those of us who have been screwed by Direct TV let me know. We moved from Forida where we had Direct tv and and liked it. Direct TV Sucks. I am a comcast refugee and understand bad service, but DIRECT TV takes the cake. When I got that card I immediately called customer service for them to activate it. I have had DirecTV for about ten years and had an absolute minimum of problems with the service I only lost service once for more than a few minutes and that was due to 70mph winds that blew my dish down. If you haven’t noticed every company works the same way now days the only one making money is the CEO and he makes sure his bonus money isn’t wasted on things like customer service. I explained that I was the customer paying for a service and a protection plan on all equiptment and I was not getting service. I then called Customer Service and spoke with Jonathan and he said you are covered under your Protection Plan and we will ship out your new DVR today.
After CableVision raised price after initial promotion terms expired, I decided to switch to Verizon land telephone line and DirectTV for TV. Has anyone had trouble with Direct TV remotes? One of ours broke Direct TV sent us a new one - same model - but this one will not control volume on our tv, and will not program to run our DVD player.
I have seen for YEARS the refer a friend commercial that Direct TV send over my dish. Well the one time I refer a friend, they refuse to give me the 500 credit on my bill simply because the friend did not call the 866 number and contacted direct tv thru another number. I have recently found out that my Direct TV hi-def set-up will soon be obsolete as they are going to a different set-up. Amazingly, no one from Direct TV was able to come to my house the next day, but a contractor made time to come and look at the disaster. I forgot to ask about the DVD player so I called direct TV a few days later and I was told that as long as I signed up within a certain time frame that I qualified for a DVD player. A couple of days later we received a recorded message from Them explaining that we were to return leased equipment to Direct TV. I had one Direct TV guy come out and cut an splice all my cables, adding potential problems to MY equipment. The company whom Direct TV contracted to install the equipment i.e. Call Direct TV CSR and after 40 min on either hold or attempting to conntect with someone who can make a decision I finally get committment for tech call for July 17th. Does anyone have a corporate phone number for Direct TV? My Direct TV connection is bad and try to find a phone number to call for technical support. I disconnect my Direct TV. Six years later I get another final bill from Direct TV. When I called Direct TV to dispute this charge I was told that I should have checked the bill and it was my responsibility to raise the issue last year in Aug. I called Direct TV and let them know. I called Direct TV and got the run around told me I was stupid and I should call the police and I would have to call the sub-contractor blah, blah, blah. I called Direct TV and ask them how much it would cost if I canceled my subscription and they told me $4 I wanted to make sure and called them again a few days later and got the same answer. I called Direct TV, want to know my response, They told me that my 90 day warranty is up and I should have reported it then. I ordered direct tv on 3/ They were out to install within 3 days imagine that. Picture is better than Direct TV & is slightly less $. None of this is ever explained or noted anywhere so I had estimated I would owe at the most $65, they figured $18 I have had Direct TV for 5 years now and last June wanted to leave Direct Tv because they did not offer local HD Channels. They indicated that they would offer HD locals in the fall of 200 In closing just let me say “DIRECT TV SUCKS” Want to quit cable OK no cost. I cancelled Direct TV after five years and they are charging me $2000 cancellation fee. It is probably not such a huge deal to Direct TV. We also want to put the video on You Tube and others like it to warn people about Direct TV. We have it because of the NFL package and can’t wait until it is no longer with Direct TV. I tell everyone I know not to sign up with direct TV. I just love going to stores like Best Buy and Circuit City and telling anyone buying a new TV set not to sign up with Direct TV. Sounds like everybody is having the same issues as we with Direct TV. I will never ever recommend direct TV to anyone, and strongly adviced our HUGE company to not purchase Direct TV, and we didnt. I fixed the bloody thing myself and am dumping Direct TV. I decided to call direct TV and the CSR said they were transmitting DH locals in my market. After 45 minutes, my account was credited for the month & put into an escalation status and I was told a representative from Direct TV and the HSP would call me first thing Monday . I decided that I was going to switch from Dish Network to Direct TV. I have had Dish for a long time and Direct TV would install 4 units for free, sounded pretty good. You may decide I have not one child-clung-to leg to stand on, but I just couldn’t help but wonder if there wasn’t one person in all of Direct TV who might just have the power, the cajones, and maybe even the kindness to say, “Hey, we’re sorry for all the trouble, the time, and effort. Purchased Direct TV in Jan 2007 as result of Dish losing their distant network broadcasting opportunity and the fact that their sub, All American Direct was undoubtedly the most incompetent bunch of morons with whom I have ever conducted business. I could never have the patience to deal with all the problems reported on Direct TV. I too, have had problems with Direct tv. Direct TV has been the most horrible experience I have ever had in my life. I have been looking into Direct TV because I liked the Channel Lineup better than Dish Network. People from HBO and Cinema should know that they must pay for direct TV so cancel HBO and CINemax and let then know direct TV is responsable with yopu being upset. I didn’t recognize myself as the f-word blurted out of me several times after being forced to listen to recording-while-you-wait direct TV commercials” and loud music. I called Direct TV and got this really sweet letter of apology to which they finalized, go take your VCR to a repair shop and get an estimate. Prior to this installation, I called Direct TV to see what needed to be done to install an additional receiver. After verifying the serial number on the only operational receiver in our house, it was determined that Direct TV had not removed the previously damaged equipment from our account. Direct Tv had function well for me. Yes i just got a royal screwing by Direct TV as well. SO last night my girl comes in with pork hops and says make these with your famous gravy, cause Im a chef from a previous career ya’ know Johnny my kid says can you put the new direct tv dvr in cause the man who came to install it dropped it when he got it out the truck and it has been not recording stuff. Last November I signed back on with Direct TV after not having it for over two years. Definitely spread the word about Direct TV and let’s do what we can to drive the bare face of this menace to society square into the pavement. I found this website after I had Direct TV installed. I am an experienced class action attorney who is seriously considering initiating a class action against Direct TV based upon personal experience with the company, which has been incredibly negative and protracted. Direct tv is the worst company i have use. We called Direct TV today to tell someone what had happened and the “voice” on the other end suggested that my house has faulty wiring. Note that when I originally signed up for Direct TV neither the representative on the phone nor the installation personnel informed me of any cancellation fees. I would like to write the CEO of Direct TV but I have noticed in the foregoing e-mails that they do not bother to reply to letters. To close I suggest that any dealings with direct tv be treated like buying a used car. Thanks everyone I was going to get direct tv, NOT NOW. Ive been paying $60 a month for Direct TV and found a deal where I get telephone, internet and my cable for $86 a month. Going from cable to Direct TV is the WORST decison I have made in my life. When Comcast decided to increase my bill without even trying to tell me about that wonderful deed, I thought God was good to me by having the mailman drop a Direct TV flyer on my porch.
Direct TV’s cumstomer service has to be one of the worst I have ever dealt with. Well Direct Tv recieved my rent check and cashed it.
They sent 4 boxes to ship their crap back but sent only 2 shipping labels. The card was ultimately sent back, I called again for another card to be sent out and after not receiving it within several days I called again to customer service and found out that the order had been cancelled for the card because I had reached my limit on access cards. Again, I was reassured that action would be taken and that Michelle or another manager would call me back that evening, and again, I was let down by your company”s atrocious customer service as I did not receive a call as promised or any action of any sort for over 3 months. When I contacted customer service, I was told that there was no need to have the upgraded satellite anymore since the regular one would be just fine for the area that I was in. I explained to the customer service representative that I was in Iraq involved in combat operations until recently and that I did not receive any bills there nor did I have any indication there was a problem until I returned home and again began dealing with bills. Bottom line pathetic service, hopeless customer service, and I will never recommend DTV to any of my friends and family.
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Direct TV Customer service does not exist. Canceling service simply because of not wanting to have to deal Direct TV customer service or lack thereof.
DIRECT TV offers local channels DIRECT TV offers local channels to more than 94% of U.S. DIRECTV is the #1 satellite TV service in the America with 16 million members and growing compared to Dish Network’s 12 million customers. You think you have it bad, I live in Central America where the only TV available is Direct TV. I inform rep that i would make payment once bill was recieved like i had done for the past 12 months of service with direct tv.
DIRECTV television services are sometimes searched for as Direct TV, DIRECTTV, Satellite TV, Satelite Television, Direct Satellite TV, Direc TV, DTV, www.directv.com, www.directtv.com, www.direct tv.com, or Dish TV. In the context of this site, these terms and others such as satellite cable, satallite dish, satelite tv, digital cable tb, and Directv sattelite dish refer to DIRECTV.
In December 2005 the U.S. DirecTV also has a subsidiary named DirecTV Customer Service LLC which owns call centers in Boise, Idaho, Huntsville, Alabama, Englewood, Colorado, and Tulsa, Oklahoma. DirecTV’s customer service is provided by many third-party owned call centers both inside and outside the United States.
My husband and I have taken out a 3 for $99 bundle which is meant to include Direct TV. Direct TV installed 2 receivers I ordered 4 with free indtallation. Direct tv has begun a practice that allows them to go into your checking account or charge your credit card for outstanding balances, cancellation fees, equipment or even ppv orders, unauthorized charges. I receive my bank statement stating that there was a 300 dollar charge from direct tv. Our boxes for Direct TV are so outdated that in the U.S.
Direct TV programming deals are diverse and include packages containing from 50 channels up to over 250 channels. The Direct TV line-up includes the best sports programs available, movies, children’s programs, local and national programs, news, weather, and much more.
You can then replay it later repeatedly and at your convenience and also edit it. In case of problems, their 24 hours customer service is at hand to help, apart from their toll-free call center and website. They tell you what you want to hear.The call they say they monitor for quality purposes is a hoax or they would fire their customer service people.
DO NOT use this comment form for customer service inquiries since all appropriate comments will be made public.
First of all. Yesterday when we tried to get back on the direct my wife must have pressed every button on the remote because for two days I have not been able to get the Dddirect TV to come gback on with anything but a pretty blue screen. I let “DIRECT TV Move Me For Free”. After waiting for my service tech for 4 hours he called to say that it was too late and he wasn’t coming, but he could come at 9 the next morning. DirectTV has crossed the wrong personI cancelled their horrible service after 60 days, understanding perfectly that I would owe a $300 early termination fee.
We couldn’t receive our local broadcast VHF or UHF stations or record and control the channel from the second TV location. During those 7 days I never watched TV, and I had two 2 service calls. I assumed that bundling the phone, internet and TV would mean great service . I was getting annoyed by Optimum Online’s TV commercials and Jacking the sound for them, making the service too annoying to watch without a Channel Changer in your hand. Your Internet terminal needs to be repaired of replaced before you can connect to MSN TV service.
When I got home several hours later, I still had no movie channels. I have been an un-satisfied customer for 8 months now, and would have already cancelled the service if it weren’t for my contract. After wasting a few hours with different service reps, I explained that obscelesence to keep customers is a Weak practice.
Where do I begin? I called on 1/22 and ordered our service with DTV. When I called the 800 number a few weeks back just to compare prices with my cable service, the sales rep was quite aggressive and offered me what seemed like an amazing package for $65 per month. They then billed me for $70 service call that was 7 months prior!!!!
Major problems unresolved with service since June 200 Have all the dates, names and log-in ID numbers of DIRECTV and their service subsidiary, DirectSatUSA representatives, in as much as the information was given to us factually. All of those problems are pretty nasty, but get this I called to inquire about their plans and services, etc.
The truth about satellite & cable companies is they have a high profit margin and cut their expenses by offering average installation or service.
I referred a friend and guess what? I am deffinatly gonna contact a lawyer its not even really the money its the way they lie and cheat you into signing up for their service and then leaving you no options but to keep the service or pay out the ass to get out. Then tried to charge me $80 for a service call. I refused to pay until I get the service they promise, and I won’t pay a sevice charge unless they pay me for my services I get paid $30/hr. I call 3 days before we move to have them move the service.
To add fuel to the fire, I’m a private consulting engineer and lost 6 hrs on Saturday and 6 hrs on Sunday - thats $$$ I sure as hell will never see again. Completely enraged at this point, I call Direct CSR evening of 7/22 and tell them to cancel my service immediately. We have had at least two service calls a monthone month we had contacted DTV over 5 times. After cancelling my service and paying my final bill, I receive a bill for cancelling the service.
I then called and cancelled my service. Procrastinated then ATT offered a service called U-verse to try for 2 months free. When I called to have my service upgraded in Nov of 06 to a DVR the service tech was “real” nice.
Called cust. and told then I cancelled my service and I never received the return box. A few days later my living room access card went out and I had called to replace it with the one that was sent when I reinstated my service. I cancelled the service 6 days later, and now I have regular cable, that actually works; however, I am still being threatened with $1300 early cancellation fee.
I will never reccomend Directv again and will probably cancel service when my contract is up.
As compensation for the inconvenience, I was offered 00 per month for the next 6-12 months, which I felt was a complete copout for my problems, we were finally able to settle of getting my movie channels extended for and another 2 months free and a free month of service. I hope that everytime you call, you get treated w/ the worst service you could ever imagine. Service call scheduled Sunday July 15th.
AllSat.com is the place to order it. They want to charge me a $250 charge to cancel the service.
Got service upgrade to HD in Nov. Needless to say I am very upset being told now that I have to Pay almost $2000 to cancel a service I have been very unhappy with, due to canceling programming and then continuing to be billed for it long after I had canceled.
At 6PM my husband called and told me that no one had come yet.
We purchased NFL Direct Ticket, and pay a crap load of money for that.
There will never be another direct dish on my house.
My sister and her 4year old daughter did not even know how to use the PPV.
After the new satellite, DirecTV 11, is fully operational DirecTV will stop supplying Dual, Triple, and 5-LNB dishes to all customers and move to Supplying a 3-LNB Ka/Ku dish known as the Slimline This dish will see orbital locations 99, 101, and 103 Degrees West.
In 1994, the USSB and DirecTV programming services were launched. DirecTV-2 having reached the end of its useful life span, on April 16, 2007, the FCC granted DirecTV’s request to conduct operations to deorbit the satellite, it was subsequently removed from service in May 200 DirecTV is a direct broadcast satellite service based in El Segundo, California, USA, that was founded in 199 It transmits digital satellite television and audio to households in the United States, the Caribbean and Latin America except for Mexico. Hubbard founded United States Satellite Broadcasting and was a leading proponent for the development of direct broadcast satellite service in the United States.
After Hughes failed to complete a joint venture to launch the first high power digital television service called Sky Cable, the company created DIRECTV and secured an agreement with USSB to build and launch the first high power DBS satellite system. DirecTV and TiVo announced on September 3, 2008, that they will work together to develop a version of the TiVo service for DirecTV’s broadband-enabled HD DVR platform. Hughes/DIRECTV then turned to Thomson Consumer Electronics to develop the digital satellite system for the service that would be capable of receiving 175 channels on a small 18-inch dish. In addition to serving consumers, DirecTV offers service to bars, restaurants, hotels, dorms, and hospitals through their DirecTV for business service.
DirecTV-6 went out of service August 15, 2006 and sent to a graveyard orbit having suffered damage from a solar flare in April 1997 as well as other solar array and power fluctuation problems.
In 2007, DirecTV abandons the Brazilian market .
DIRECTV and TiVo to Launch New HD DIRECTV DVR with TiVo Service The product will support the latest TiVo and DIRECTV features and services. If you cease to be DIRECTV’s customer for any reason , you must call DIRECTV at 1-800-531-5000 within five days after the termination of your DIRECTV programming services to make arrangements for DIRECTV to pick up all of your DIRECTV equipment; or obtain information from DIRECTV necessary to arrange for a ground or air freight service to pick up and deliver all of your DIRECTV equipment to DIRECTV. You and DIRECTV agree that any dispute arising under or relating to your agreements or service with DIRECTV, which cannot be resolved informally, will be resolved through binding arbitration as fully set forth in your DIRECTV Customer Agreement . One service person in georgia told he was busy with his family and had know time to come by after telling the customer ser.
There’s no limit to the number of referrals you can make, so you could enjoy free DIRECTV”‘ service for a very long time. I had called to inquire about transferring my service due to moving, I was told I couldnt get a transfer order until i paid the bill of 80 dollars that was going to be sent to within the next couple of days for the month service.
Offer requires you to purchase 12 consecutive months of any DIRECTV base programming package , or any international services bundle. Simply refer a friend to DIRECTV, and when they activate their service, you’ll receive a special bonus credit on your DIRECTV account.
DTV has the worth service in the world. If you have additional questions about your order, please call us at 1-866-678-946For questions about DSL Service please go to www.DIRECTV.com/DSL.
You must activate and maintain DVR service if you ordered a DVR or HD DVR.
Directv offers 100% all digital picture which means the quality is much greater than cable service. You can add multiple rooms of Directv service for a low monthly fee of only $0
Depending on the programming package and current promotions, you may be able to get DVR and/or HD service free; check with a sales agent for details.
By submitting your telephone information on this form, you are expressing your desire to have us call you about the requested products or services, even if your number has been previously registered on any state, federal, or private Do-Not-Call list.
Cable TV rates are increasing, so there is no better time than now to start saving money and getting the best home entertainment.
Being placed on hold for a majority of that time and then being disconnected. My Horror story.I like sport pckgs.But this year I didn’t want to re-up mlb baseball.So Sept 07 I called to cancel the auto renewal for “08″.Told done.Still on web and called to cancel again in Dec “0
The American Customer Satisfaction Index has given DIRECTV the highest score for customer satisfaction among satellite and cable TV companies for the past several years. DIRECTV also offers exclusive programming such as TV One, Fine Living, Fox Reality, PBS Kids and DIRECTV FreeView channel.
Programming, DVR and HD Access fee commitments required.”Eligibility for local channels based on service address.
In addition to the television, the company provides vehicle and aircraft mobile service.
As stated, this corporate office is in Idaho-that’s not the interesting part.
